Your rights under the General Data Protection Regulation
Last updated: January 2024
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy. While glacier-ware is based in Australia, we are committed to upholding the principles of the GDPR for all visitors to our website, regardless of their location.
This page provides information about your rights under the GDPR and how we process your personal data.
glacier-ware is the data controller for any personal data collected through this website. Our contact details are:
glacier-ware
Level 14, 350 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
We process personal data under the following legal bases:
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
You have the right to request that we correct any incomplete or inaccurate personal data we hold about you.
You have the right to request that we delete or remove personal data where there is no good reason for us to continue processing it. This is also known as the "right to be forgotten."
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format.
You have the right to object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to processing on this ground.
Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may need to extend this period by up to two additional months, in which case we will notify you.
We may need to verify your identity before responding to your request. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
As we are based in Australia, any personal data you provide to us may be transferred to and processed in Australia. By submitting your personal data, you agree to this transfer, storing, and processing.
We ensure that your personal data is treated securely and in accordance with this policy regardless of where it is processed.
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
If you are located in the EEA and believe that your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority. However, we would appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us first.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.
For any questions about this GDPR information or to exercise your rights, please contact us at:
glacier-ware
Level 14, 350 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]