Privacy Policy

Last updated: January 2024

Introduction

glacier-ware ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out forms on our website
• Request a consultation
• Subscribe to our communications
• Contact us directly

This information may include your name, email address, and details about the services you're interested in.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send administrative information, such as appointment confirmations
• Improve our website and services
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and conducting business, subject to confidentiality agreements
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets, with appropriate notice to you

Data Security

We implement appropriate technical and organisational measures to protect the personal information we collect against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

glacier-ware
Level 14, 350 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]